Categories/ Security

Thank you very much for your continued use of LINE.

As part of LINE’s security reinforcements, we’ve introduced notifications on your smartphone that show up as LINE chat messages when you log into the PC version of LINE or the LINE Store. This feature allows you to quickly see when someone you don’t know is trying to use your LINE account to log in on a PC, etc.

When do you receive notifications?
・When someone is confirmed to have logged in or failed to log in using the PC version of LINE.
・When someone is confirmed to have logged in or failed to log in through the LINE Store.

When either of the above cases has occurred, you will receive a chat message that looks like the following from an account named “LINE” on your smartphone. As this “LINE” account is a special account operated by LINE in other to strengthen the app’s security, you will receive the notification automatically even if you are not friends with the account as soon as either of the above cases is confirmed. 
LINE

 
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If you are tired of receiving unpleasant messages or spam while chatting to users you have not added as friends, you can now simply press the Report button in the chat-room to send us a report. This new feature is available on the iPhone version of LINE which was released earlier today (Ver.3.4.0).


▼How to send a report
1. You receive a message from a LINE user who is not a friend
*If you have already added the user to your Friends list, you cannot use the Report function. Please use the Block function instead. 
 
2. Tap Report and select why you have sent us a report from any of the 4 options. 
*Once you send us a report, the staff here at LINE will look into the account you have reported to check for spamming etc. In order to allow the LINE team to do this, the last 100 messages from that user, as well as the user’s details will be sent to us. 
 
3. Tap Agree and Send. You will then be given an option to block the user. 

And that’s it!

At LINE we are dedicated to providing you with a safe and enjoyable environment for all your communication needs! We hope you will make full use of this new function!