Categories/ Announcements


 At approximately 7pm (JST) on 31 October there were some problems with the PC version of LINE. Some users may have experienced random messages from unknown users during their chats caused by temporary system problems which occurred for a few minutes. We have rushed to fix this and the problems have now been rectified. 

 In addition to fixing the problem, we have also deleted the contents of the messages sent from unknown users and you should be able to login an enjoy the PC version of LINE without any further problems. 

 Furthermore, those who were forcefully logged out of the PC version of LINE during the problem will be able to login as normal. 

 If you were affected please accept our sincere apologies for the inconvenience caused on this occasion.

 We will of course, keep working hard on improving the stability of our systems. 

 Thank you very much for reading and please continue to enjoy our LINE service. 

 We will be releasing a formal statement about this issue at a later date. 
Formal statement
 

For quality control and the improvement of our services, we will be performing routine maintenance of our systems at the times below.

▼Date
25 October: 4am – 6am JST

▼Affected Areas
- iPhone version: sticker purchases and access to purchase history may be affected.
- Android version: charging of Coins, sticker purchases, and access to purchase history/Coins page may be affected.

▼Aims
To improve our server environments, in order to provide an even better service.


Please accept our apologies for any inconvenience this may cause you.
We are committed to working on improving our existing features and your understanding is greatly appreciated.

Thank you for reading, and we hope you continue to enjoy LINE!


We have been aware of the annoying issue where iPhone5 users and those using iOS6 have been repeatedly asked to enter their Apple ID and password every time they start LINE. We do apologize for the problem.

We are still trying to get to the bottom of the issue. In the mean time, you can get rid of the problem by following the steps below. 


■Enter the [Stickers] menu and [Restore Sticker Purchases]
1. Start LINE and tap [More] > [Settings]
bdf8e4af.jpg

2. Tap [Stickers]
e485ac1c.jpg

3. Tap [Purchase History]
76d450fa.jpg

4. Scroll to the bottom and tap [Restore Sticker Purchases]
7b373429.jpg

5. Enter your Apple ID password
64af644b.jpg
 

Once you have carried out the above steps, you should no longer be prompted to enter your Apple ID details.

However, we are aware of cases where you may be asked to enter your Apple ID details once again after starting LINE. If you are prompted to do so, please don’t panic! After entering your Apple ID once more, you will no longer need to do so in the future.

If by any chance, the problem still hasn’t been sorted out after trying the above, please try signing out and then back in with your Apple ID as follows.

■If the steps above do not fix the problem:
 
1. Sign out of your Apple ID
1-1. Open your iPhone [Settings] and go into [iTunes Store/App Store]
42f89d86.jpg

1-2. Tap your own Apple ID [Apple ID: XXXXX (Your ID) XXXXXXX]
53fe50ea.jpg

1-3. Tap [Sign Out]
ce74b35c.jpg

2. Start LINE without logging into your Apple ID
3. Try the steps above (Restoring Sticker Purchases from the Stickers menu) 
4. Enter your Apple ID and password again

After doing this, the problem should be fixed and you should no longer be asked to enter your Apple ID.
Hurray!

We’re sorry if you have been affected by this problem. 
Of course, we will keep working on removing bugs as well as improving our existing functions, so please continue to enjoy LINE and keep your chats fresh, fun and friendly!