Archives/ October 2019

Thank you for your continued support of LINE.

As part of LINE's mission to help out in your daily life, we've worked hard to expand our services.

Along with these  expanded services, we've conducted educational outreach and updated our features to help protect our younger users. To continue making sure our younger users have a safe LINE experience, we've increased the recommended age rating of LINE to 12+ to help parents and guardians manage when and how their family members use LINE.

The age rating for the iOS (iPhone) version of LINE will be raised to 12+ in December 2019*1.

With the increased age rating, you can now restrict LINE usage on your children's devices by setting them to only allow apps with a 4+ or 9+ age rating.

This change has no impact to the Android version of LINE or LINE Desktop.


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Changing age ratings of allowed apps (iOS)

Once the recommended age rating is increased to 12+, the LINE app icon will be hidden and won't open on any devices set to only allow apps with a 4+ or 9+ age rating.*2

If the restriction settings on your child's device are passcode-protected, you'll need your Screen Time or Restrictions passcode to make any changes. If your child or family member requests a change, please enter this code yourself each time.

• iOS 12 and later devices
To allow access to LINE, change the age restrictions by going to Settings > Screen Time > "Content & Privacy Restrictions" > Content Restrictions > (Enter Screen Time Passcode) > Apps. Select 12+, 17+, or "Allow All Apps."

• iOS 11 or older devices
To allow access to LINE, change the age restrictions by going to Settings > General > Restrictions > (Enter Restrictions Passcode) > Apps. Make sure 12+ is checked.


Feel free to use the form below to contact us with any questions about this change.

LINE is dedicated to providing a safe LINE experience for younger users and will continue to work hard on more features and outreach going forward.

LINE CSR activities: https://linecorp.com/en/csr/


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*1 The scheduled date may change. We'll send out a separate announcement once the age rating has been updated.

*2 If your apps are set to automatically update, the LINE app icon will disappear from your device's home screen once LINE increases its recommended age rating (scheduled for December 2019). To keep using LINE, make sure to change which age ratings are allowed on your device before LINE's recommended age rating is increased.

Being able to migrate accounts is a vital capability for most users, so they can preserve their data and continue to use their account smoothly after changing devices. 

However, since November 5, account migration will no longer be supported for LINE app versions 9.1.0 or lower. Therefore, if you are using LINE version 9.1.0 or lower, please update to the latest version immediately.

Go to https://line.me/update to update your LINE. 

(Note: For information on how to perform an account migration for a LINE version higher than 9.2.0, please refer to https://guide.line.me/en/migration/).

How to check your LINE version

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Blog 2
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The gear icon on the home tab > About LINE > Current version 


How to update to the latest version
Either click the link https://line.me/update or scan the QR code below to update your version of LINE.  

 QR code

The following OS versions do not support LINE version 9.1.0 or lower. Users with these OS versions will not be able to create an account with LINE or perform an account transfer. 
・iOS 10 or lower 
・Android 4.4 or lower 

If you delete a LINE account or uninstall LINE app on a mobile device with these OS versions installed, you will not be able to use LINE again. Please note that you will not be able to retrieve LINE once you delete a LINE account or uninstall the LINE app from devices with those OS versions.  


How to check your OS version

1) iOS

info-i-os-en@3x
 
Settings > General > About > Software version

2) Android 

info-and-en@3x
 
Settings> Device information> Software version


When you replace your old device with a new one, as long as the new device has an OS version (iOS 10 or higher or Android 5.0 or higher) that supports the latest LINE version, you will be able to perform an account transfer and keep your data intact. 

※ In order to transfer a LINE account from an old device, set up your device to enable it. Find out how here: https://guide.line.me/en/migration/